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Policy & Help

Ordering

 


Ordering:

Order on line:

You can securely place your order on our web site 24/7.

Order by phone:

You can place your order over the phone by calling:  (855) GEL-UNTD - (855) 435-8683

9.00 AM - 5.00 PM - Monday to Friday.

9.00 AM - 3.00 PM - Saturday.

 

Order by a check:

1- Write down your order, the size if applicable, and your phone number or email to follow up with you.

2- Add your shipping charges as listed under Shipping table.

3- Make the check payable to Gel United

4- Mail the check to : Gel United

      370 W. Pleasantview Ave. Suite # 170
      Hackensack, NJ 07601 USA


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Shipping:

1- We offer Flat Rate Shipping for each Catagory no matter how may items you order within same category. If you buy items in different catagories you will still get a Flat Rate, which will be that of the higher Catagory, no matter how many items you order.

2- Depending on the size, weight and shipping address of the order, we choose the carrier that best suited to keep the shipping cost as affordable as possible. We use USPS, UPS and Fedex.

3- Currently we do not offer expedited shipping service.

4- All shipments are treacable with a tracking number.

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Return Policy:

Your complete satisfaction is our ultimate goal. Although some of our products are personal health items and can not be resold, yet we back our products with 100% satisfaction guarantee with a well rounded return policy that guarantees your satisfaction with any purchase and any product.

1- Within 2 weeks of receiving the product, if you are not completely satisfied, simply send an email to : customerservice@gelunited.com with reason for return.

2- We will send you RMA# along with instructions needed to complete the returns.

3- We will refund 100% of your purchase price with the exception of CPAP Seal catagory which has 15% disposal fees as they are personal health items and have to be disposed (can not be resold).

4- All returns should be in original conditions and not damaged or altered. That includes personal health items like CPAPSeal products as many custom cuts can alter products non-functional. Guarantee shouldn't cover for desroyed products by personal custom. Only custom cut the products if you are sure you will keep them.

5- Return policy is granted for any ONE item in EACH catagory to try it at our own risk. (Example: it is not reasonable to buy 4 items of same catagory, like foot care products, to try them all and see which you prefer and then ask to return 3 items.) This is not what the return policy for. We appreciate your consideration as most of our products are personal health items and can not be resold.

6-Custom Cut Gel Sheets are cut down to your required size so it can't be returned. However we have sample kits of any type of gel sheets for only $5. That way you can see the gel first hand before you order any custom gel sheet.

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Transaction Security :

Whether you place your order online or over the phone, we process all the transactions on secure terminals.

We abide by all rules and regulations of eCommerce security highest standards.

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Privacy:

Your privacy is guaranteed by us. We do not sell or disclose your information to any party for any reason. We do not make unsolicited phone calls.

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Customer Service:

1- Our Customer Service Team is available for your help whether by phone Or by email

      Tel: (855) GEL-UNTD (855) 435-8683

2- We respond to all inquiries within few business hours to 1 business day at the max.

3- Our business hours are:

      9.00 AM - 5.00 PM - Monday to Friday.

      9.00 AM - 3.00 PM - Saturday.